Help and support
You’ve got questions - and we’re here to help.
Whether you’re looking to make a change, check something about your car insurance policy or just need a quick answer, you’re in the right place.
Below you’ll find answers to the things our customers ask us most. Just pick the topic you need and we’ll take it from there.
Picnic is powered by 1st Central
You might see the 1st Central logo from time to time on some emails, documents, and web pages. That's normal - we work as one team to provide your insurance.
Do it all in Your Account
Manage all your insurance online, in one place, whenever it suits you.
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Update your car insurance 24/7, wherever you are
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Start a claim and track existing ones
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See all your insurance documents in one place, anytime
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Check and manage your payments with ease
Still need help? Contact us
Picnic might be exclusively online, but that doesn’t mean you’re on your own.
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Chat to us
Chat to us
The quickest way to get help is through live chat, where our team can talk things through with you.
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Make a claim
Make a claim
Need help making a claim? You can make a claim online or by phone - choose whichever works best for you.
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Connect via BSL
Sign Video
We’ve teamed up with SignVideo so customers can communicate with us using British Sign Language (BSL).
This service is available if you’d prefer to talk to us that way.
Accessibility and extra support
Everyone’s situation's different, and we want to make things as easy as possible. If you’re dealing with a sudden life event, a disability or a mental health condition, let us know. We’ll listen and do what we can to support you.