Claims

If your car’s windscreen or a window is damaged, we’re happy to help. All Picnic Comprehensive policies include glass cover as standard, except the Picnic Essentials policy, and you can book a repair or replacement online quickly and easily on Your Account. If the glass can be repaired, you’ll pay £25. 

If it needs replacing, you’ll pay £150 if you’re on a Picnic or a Picnic Premier policy. Once you’re booked in, our windscreen provider will check your cover with us, and if it turns out you’re not covered, you can still go ahead with the repair but you’ll need to pay the cost. A windscreen repair or replacement won’t be logged as a claim and won’t affect your No Claims Discount.

If you need to make a new claim or let us know about an incident, you can do this online in Your Account at any time. 

Even if you’re not sure you want to claim, it’s important to tell us so we can talk through your options and keep you updated if there’s a claim from someone else involved. You can also report glass damage using the online link here. 

Claims for lost or damaged keys can be made in  Your Account  or give the Key Assist team a call on 0333 241 3390.

If you want to check how your claim is going, just log in to Your Account, where you can see the latest updates, and send us any extra information. You can also chat to us by clicking the chat widget below.

If you’re involved in an incident, let us know within 48 hours help keep things straightforward. Even if you’re not sure you want to make a claim, it’s still important to tell us so we can talk through your options and keep you updated if there’s a claim from someone else involved. You can register everything online in Your Account.

Picnic’s breakdown cover is provided by the RAC, and we recommend saving their number so it’s easy to find if you need help. For breakdowns in the UK, call 0330 159 8714 or visit myRAC's Rescue Me. 

For European breakdowns, call 00 33 472 43 52 55. You can check exactly what cover you have in your policy documents, which you’ll find in Your Account if you don’t have them to hand.

If your keys have been lost, stolen or damaged by accidental means (In the UK or the European Union) and you need to make a claim, you can do so online via Your Account or over the phone on 0333 241 3390 where our dedicated Claims team is ready to help you 24/7, 365 days a year. 

Don't worry, a key claim won't show as a claim and won't impact your No Claims Discount.