Cookie Notice
Cookies help websites like ours work properly and give you a smoother experience online. This page explains what cookies are, how Picnic uses them, and how you can manage your settings.
Picnic Cookie Notice
Customer notice as at 01.07.26
Cookies are very small text files that are placed on your device when you visit a website. They’re widely used to help websites work as they should, work more efficiently, and understand how people use them.
Why Picnic use cookies
We use cookies to:
- Keep our website secure and protect our customers
- Remember you as you move from page to page, so things work smoothly
- Recognise you when you return, so you don’t have to re‑enter the same information
- Understand how people use our website, so we can improve it
- Support relevant advertising on other platforms
How do I switch off or change my cookie settings in my browser?
You can adjust the settings in your web browser to determine whether sites can use cookies. If you've visited this website before, there may be previously set cookies. Find out how to delete them from the list below:
| Browser | Description |
|---|---|
| Internet Explorer | Cookie settings in most versions of Internet Explorer can be found by clicking the 'Tools' option and then the privacy tab. |
| Firefox | Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings. |
| Chrome | Click on the spanner icon in the toolbar, select 'Settings', click the 'Under the bonnet' tab, click on 'Content settings' in the privacy section |
| Safari | Choose Safari, then 'Preferences' and then click 'Security'. You should then be able to specify when Safari should accept cookies. |
| Other | Visit www.aboutcookies.org for comprehensive information on how to control cookie settings across various browsers |
| Mobile or Tablet | To manage cookies on mobile and tablets, please refer to your device handbook. |
Types of cookies
Session or Persistent Cookies
A session cookie is only active for the time you are on the site, they are active for the session and expire within 24 hours. A persistent cookie is one that last longer and can be reactivated when you come back to our site, they expire at varying times.
Essential Cookies
These cookies are essential because without them, our site would not work, and we would not be able to protect the users of it. These cookies allow us to remember you within any one visit to our site. They help us tie together your web experience. They reduce security risks and prevent misuse of the site. They provide accessibility options and critical functionality.
Non-Essential cookies
These cookies remain on your device and can be reactivated on future visits. Without them, our site would function ok, but you would miss out on lots of enhanced personalised content and features; and we would miss out on the opportunity to understand through analytics how we can improve our site to make your experience better. We do use cookies that help us to understand who is engaging with us and to then retarget advertisements through social media or search engines such as Google.
Our Cookies
These are the cookies that we use. Some will only be used on certain site pages or if certain functionality is used. Most cookies capture anonymous information about your interaction with our site but there are cookies that will capture a unique identifier to link together analytics and advertising.
| Cookies | Name | Essential | Description |
|---|---|---|---|
| Security / Functionality / Accessibility and improved website performance | ServerID ROUTEID ASP.NET_SessionId SESSIONID Iovation OptanonAlertBoxClosed OptanonConsent workflow_token cookietest JSESSIONIDAWSELBCORS AWSALBCORS AWSALB AWSELB AWSALBTG bm_sv AKA_A2 ak_bmsc rto | Yes | Used to make the website or device function, includes load balancing, firewalls, language, and accessibility, and prevent security and fraud issues. These cookies expire at the end of your visit or up to a year. |
| Web chat Functionality | EG-U-ID EG-S-ID | Yes | Support our webchat functionality. They connect to our communication platform so that our colleagues can respond and manage webchats. They will enable us to store a copy of the webchat. These are only activated if the functionality is used. These cookies can expire at the end of your visit or after 12 months. |
| Contentsquare | _cs_same_site _cs_id _cs_s _cs_c _cs_nnnnnnnnnnnnn | Yes | This setting makes sure the cookie only works on the same website you’re visiting, helping protect your privacy and security. |
| Dotmetrics | Dotmetrics.net DotMetrics.DeviceKey DotMetrics.UniqueUserIdentityCookie | No | Creates the UserID that feeds into our analytics platform, tracking repeat visits for the measurement and analysis of traffic. This cookie expires after 12 months. |
| Dotdigital Group | __cf_bm | No | It’s a tracking cookie that records clicks from marketing emails and measures conversions on linked websites for campaign performance analysis. This cookie expires after 30 days |
| Google Analytics About Google
You can disable advertising retargeting cookies here. | (DoubleClick) IDE test_cookie | No | Used to link your activity across multiple devices, register and report user's actions after viewing or clicking Google ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. These cookies can expire at the end of your visit or after 12 months |
| _ga _gid gat _GRECAPTCHA | No | Used to allow Google to confirm whether cookies have been enabled, throttle request rates, creates the UserID that feeds into our analytics platform, tracks repeat visits for measurement and analysis of traffic. These cookies can expire at the end of your visit or after 2 years. | |
| _gcl | No | Used by Google for their AdSense campaign. To promote advertising and for experimenting with advertising efficiency. These cookies expire after 3 months. | |
| Adobe Analytics About Adobe | s_ac s_cc s.cUserID s_fid s_sq s_vi sc.ASP.NET_SESSIONID 2o7.net s_vi_x26dctrycevx7Bx7Eydbevytrx7Bx7Ear | No | Allows our Adobe Analytics platform to determine whether cookies are enabled in your browser, to generate a user ID and allow us to monitor your interactions across the site. These cookies can expire at the end of your visit or after 2 years. |
| Microsoft Microsoft Advertising privacy information and how to manage your privacy settings Opt out of Microsoft’s interest advertising | _uetvid _uetsid Muid ai_session | No | Microsoft Advertising cookies track ad clicks and purchases to understand user behavior and improve websites. Data from Universal Event Tracking (UET) is kept for 180 days and includes IP addresses and Microsoft cookies, which expire after 13 months. These cookies have unique identifiers for browsers or authenticated Microsoft users. The data is not resold or shared with other advertisers. |
| Video Playback | Youtube VISITOR_INFO1_LIVE CONSENT YSC TESTCOOKIESENABLED | No | We embed videos on the site that use YouTube and we can monitor interaction with them with the support of Google. Read more at YouTube’s embedding videos information page. We use the privacy enhanced mode. We use the privacy enhanced mode. These cookies can expire at the end of your visit or after 2 years. |
| Other website analytics | gpv_PageName | No | This cookie is typically used in web analytics to store the name of the previous page the user visited. It is used to helps analyze user navigation patterns and understanding the user journey across different pages of the website. |
| OMG | OMGSession OMGID | No | Stores a session ID to enable measurement and analytics data of the performance of marketing campaigns across the Optimise Advertiser and Publisher network. This cookie expires at the end of your visit. |
| Optimizely | Optimizely optimizelyRumLB optimizelyOptOut optimizelyDomainTestCookie optimizelyEndUserId | No | This allows us to test our content to make sure it’s as relevant and useful as possible to our customers. We may show different versions of content to different site visitors and then track performance of this content. These cookies expire after 6 months. |
| Meta About Meta | _fbp Fr. _fbc | No | Used by Meta and us to allow us to target advertising to you on social media by recognising you from our website. These cookies expire after 3 months |
| TikTok | Ttcsid _ttp _tt_enable_cookie | No | It’s a cookie that tracks what you do after clicking a TikTok ad so TikTok can measure ad performance and show more relevant ads. These cookies expire after 2 months. |
Other tracking technologies
Our website utilises features from the companies listed below, such as scripts and tags, to collect data on website activity. These features employ technology similar to cookies, capturing statistics and interactions of web users. They record various elements, including user feedback and interactions with website content. Additionally, they enhance website functionality by integrating interactive elements into user navigation, like iframes and videos. These features use cookies to collect your IP address and enable targeted advertising on social media by identifying you from our website.
- YOUTUBE
- GOOGLE TAGMANAGER
- GSTATIC
- Microsoft
- Contentsquare
- TRUSTPILOT
- GOOGLE-ANALYTICS
- META
- TikTok
- ADOBE DTM
- COOKIELAW
What do you do with this data?
Our use of any personal data captured by cookies is detailed in our Privacy Notice. This will tell you how long we retain data and how it is shared and who to contact if you have questions. We also recommend you review notices of third parties.
Where can I learn more about cookies?
The following sites contain additional useful information about cookies and how to manage them.
www.allaboutcookies.org
Still need help?
Whether you’re an existing customer or you’re looking to take out a new policy with Picnic, you can find lots of useful information on our Help & Support page.