Make a car insurance claim.
Accidents happen - and when they do, the last thing you need is extra stress. We’re here to help you get things sorted and back on track as quickly as possible.
Need help right now?
Tell us what’s happened and we’ll help you take the next step.
Already have a car insurance claim with us?
If you’re checking on an existing claim, the quickest way to get updates is by logging in to Your Account.
You can also chat to our team online or give us a call Monday to Friday, 9am–6pm.
Or speak to our claims team on 0333 043 2051.
Questions? We’ve got answers.
Got a question? Here are clear answers about Picnic, our cover and how things work.
How do I make a car claim?
If you need to make a new claim or let us know about an incident, you can do this online in Your Account at any time.
Even if you’re not sure you want to claim, it’s important to tell us so we can talk through your options and keep you updated if there’s a claim from someone else involved. You can also report glass damage using the online link here.
Claims for lost or damaged keys can be made in Your Account or give the Key Assist team a call on 0333 241 3390.
How do I claim for a damaged windscreen or glass?
If your car’s windscreen or a window is damaged, we’re happy to help. All Picnic Comprehensive policies include glass cover as standard, except the Picnic Essentials policy, and you can book a repair or replacement online quickly and easily on Your Account. If the glass can be repaired, you’ll pay £25.
If it needs replacing, you’ll pay £150 if you’re on a Picnic or a Picnic Premier policy. Once you’re booked in, our windscreen provider will check your cover with us, and if it turns out you’re not covered, you can still go ahead with the repair but you’ll need to pay the cost. A windscreen repair or replacement won’t be logged as a claim and won’t affect your No Claims Discount.
How long do I have to report a car claim?
If you’re involved in an incident, let us know within 48 hours help keep things straightforward. Even if you’re not sure you want to make a claim, it’s still important to tell us so we can talk through your options and keep you updated if there’s a claim from someone else involved. You can register everything online in Your Account.
How can I get an update on my car claim?
If you want to check how your claim is going, just log in to Your Account, where you can see the latest updates, and send us any extra information. You can also chat to us by clicking the chat widget below.
How do I claim on car insurance Key Assist cover?
If your keys have been lost, stolen or damaged by accidental means (In the UK or the European Union) and you need to make a claim, you can do so online via Your Account or over the phone on 0333 241 3390 where our dedicated Claims team is ready to help you 24/7, 365 days a year.
Don't worry, a key claim won't show as a claim and won't impact your No Claims Discount.
How do I contact the car breakdown company?
Picnic’s breakdown cover is provided by the RAC, and we recommend saving their number so it’s easy to find if you need help. For breakdowns in the UK, call 0330 159 8714 or visit myRAC's Rescue Me.
For European breakdowns, call 00 33 472 43 52 55. You can check exactly what cover you have in your policy documents, which you’ll find in Your Account if you don’t have them to hand.
Accessibility and extra support
Everyone’s situation's different, and we want to make things as easy as possible.
If you’re dealing with a sudden life event, a disability or a mental health condition, let us know. We’ll listen and do what we can to support you.